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SHIPPING POLICY

We ship orders to all 50 states via UPS and the United States Post Office. Unfortunately, we cannot Ship to PO Box address; you must provide a physical address. It is the sole responsibility of the customer to provide a safe shipping address. Soul of Nature is not responsible for stolen or lost packages.

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All orders in the U.S are shipped via USPS or UPS. House of Intuition will determine the best shipping carrier for you, depending on your order and shipping location. The instant an order was successfully placed, our system will automatically send the purchase order to our warehouse and it will be processed to ship out as soon as possible.

 

All items are processed and shipped within 1-2 business days from the date of receipt. USPS or UPS are our shipping carriers within the United States. If we are out of stock of any item you have ordered we will call you or send you an email and give you the following options:

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  • Wait for the missing item to be restocked and receive your complete order (We will give you a timeframe for receipt of the missing item)

  • Receive credit for the missing item and have the balance of your order shipped that day

  • A complete refund of your order.

RETURN POLICY

Packaging is done very carefully, however due to bulky packaging items can go unnoticed between the packaging materials. It is important you check immediately that you received all the items listed as shipped on your packing slip before discarding packaging.

Should packages being received be damaged, broken or opened resulting in shortage of merchandise. Retain the merchandise and packaging material for inspection by carrier. You cannot recover for damages without these items.

If you see that an item and/or items are missing you must file a claim to Soul of Nature. within 5 days of receipt of order.

If your order is returned due to incomplete, insufficient or wrong address, you are responsible for original shipping & handling. This amount will be deducted from your order. 

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We are not responsible for any items damaged during shipping transit and we will not accept damaged items for return. Customers must file a claim with USPS Claims. 

WHOLESALE INQUIRIES

We will offer wholesale options in the future. Currently we do not offer any wholesale options, Please check back again shortly!

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